Call Center functionality in LS Retail
Recently i did project on call center, as that was my first call center project in LS Retail. That was strenuous task to handle and complete. I am glad we as a team were able to pull off that eventually. Setups are not that big to understand or configure only challenge that you will face regarding it is connectivity issues. Some connectivity issues may disrupt the normal flow between call center and the restaurant.
There may not be many person who knows that LS Retail provides Call center module. Call Center is inbuilt module offered by LS in its retail solution along with Business Central/Microsoft dynamics NAV.
In this series of blog i would cover the basic setup to run the call center. How data is flown from the Call center tot store and what kind of various communication happens among them.
Each call center can take orders for many restaurants. Order taking is similar to the normal order taking process, only after taking the order data is pushed to the restaurant. There is generally two way communication between the Restaurant and the call center. Tomorrow i will start the series where i will try to explain about all the setups related to configuring the Call Center in LS Retail.
Stay tuned to call center!
